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Subject: Facebook page for your HOA?
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Author Messages
LowellH1
(Georgia)

Posts:17


11/15/2021 10:25 AM  
I was wondering if any of you guys have a Facebook page for your HOA. We are mulling the idea over as a way for our neighbors to ask questions and have access to files and the like. Does anyone of you have one? If so, has it been useful or has it become a problem? Thanks!
HenryS6
(Arizona)

Posts:111


11/15/2021 10:35 AM  
We have a community page that is not run the by HOA, but serves people in who in our HOA as well as surrounding HOAs. The admins of the group are not board members but manage it out of their own goodwill (and so they know the gossip in the neighborhood). It works well.

It generally is not recommended that the HOA run a Facebook group for liability and other reasons. Also it can become a sounding board for complaints if people realize it is run by the board.

I would recommend seeking out a community volunteer to run a group for your neighborhood and have the board take more of a listening than active role.

I personally do not like having files uploaded to the group because they become hard to maintain. We had one out of date file uploaded to our group, and then people started using it which caused mail to go to the wrong PM. It became complicated to fix. I don't like that functionality.
JohnC46
(South Carolina)

Posts:11659


11/15/2021 10:40 AM  
Lowell

I have said it before and I will say it again. An interactive site can turn into a bytching session over night. I say post all kinds of information, finances, Covenants, Bylaws, R&R, ARC, Minutes, etc. but do not let people respond. Make the site informational only.
CathyA3
(Ohio)

Posts:2588


11/15/2021 10:50 AM  
We don't, and our lawyer recommends not having a social media page unless it is informational only and locked to prevent posting by anyone other than the board and maybe the PM. Reasons:

* The association/board is legally liable for anything posted on official websites or other publications. It's why websites that allow users to post generally have extensive Terms of Service agreements that are enforced.

* Social media tends to collect misinformation, flame wars, photos of minors posted without parents' permission and other privacy violations, copyrighted or plagiarized materials, and other undesirable items. It provides a free platform for someone with an axe to grind.

* If open discussion is allowed, someone will have to monitor the page to remove inappropriate posts. This is time consuming, and the board and PM are already too busy without this added burden. The authors of the removed posts will also be outraged and will post more junk.

* If a board member participates in discussions, it will be misinterpreted as "the board says" no matter how many disclaimers the person adds that he's only speaking for himself. A board response to one discussion and not others can be viewed as favoritism (silly but it happens).

* Social media is fine for lost pet notices, requests for babysitters, and stuff that is not association business. It is not an appropriate platform for association business.

That's it in a nutshell.




BenA2
(Texas)

Posts:1104


11/15/2021 12:40 PM  
We have a FB page and have had no problems. Anyone can post comments but I believe we can remove them if they become uncivil. As long as you monitor the content, I don't see a downside.
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