|
|
|
|
|
|
| IHG Insurance (National Insurance Provider) |
| Providing Community Association Insurance for over 25 years: D&O Liability, Crime Products, Umbrella Coverage and Property Manager's Errors & Omissions Liability. |
|
|
|
|
|
|
| You are not authorized to post a reply. |
|
|
| Author |
Messages |
|
JoyceS1
(Indiana)
Posts:107
 |
| 09/09/2006 6:35 AM |
|
When, if ever, is it appropriate to have an attorney respond to a homeowner's complaint?
After numerous responses from past Boards of directors and the management company, we have an individual who continues to bring up the same complaint over and over.
She basically doesn't trust the board(s)and doesn't trust the management company.
Does anyone believe an attorney's response to her complaint might make any bigger impression?
I will bring this proposal before the board at our next meeting. For now, I'm curious as to how members of this site view this dilemma.
|
|
|
|
|
GeraldT1
Posts:0
|
| 09/09/2006 6:58 AM |
|
JoyceS1,
Try to avoid the attorney's response, at all costs. The only impression you are going to make is that you have something to hide.
That said, I think you need to provide some detail regarding the owners complaint. 1) What are her requests, what is the complaint(s) that is happening over and over 2) when did it start, 3) are the complaint(s) in writing, 4) Is the complaint something the board has adequately responded to. Provide some detail that may warrant posters to respond to you with the yeah, or neah of an attorney response.
Owners need to be provided or have access to the financials, budgets, or information that shows where the money is going. Without that info, mistrust and sometimes paranoia happens. It's a two-way street with board members and residents regarding trust, and communication.
Just because this owner has spoken up, does not mean there aren't others that share her concerns. I'm not advocating ruling by the consensus of silence or just one complaint. However, it only takes one bad egg to spoil the bunch, and rumors spread like wild-fire.
GeraldT1
NNJ |
|
|
|
|
RogerB
(Colorado)
Posts:3725
|
| 09/09/2006 7:38 AM |
|
| Joyce, I agree with Gerald. After you have followed his advice the chair at Board meetings does not need to recognize them to allow them to present the old complaints again. |
|
Roger Borcherding
Official HOATalk.com Sponsor
DARCO Property Management (Colorado)
(303) 925-0150 
*See legal notice below (end of page) or go to www.hoatalk.com/legal |
|
|
BradP
(Kansas)
Posts:1742
|
| 09/09/2006 8:43 AM |
|
Joyce:
I agree, an attorney response will only antagonize the situation. The only time it would be appropriate is if you are involved in a lawsuit. |
|
|
|
|
JoyceS1
(Indiana)
Posts:107
|
| 09/09/2006 1:32 PM |
|
GeraldT
The situation is a bit involved to go into here. In summary, the board addressed the issue, had experts look at the situation, again, and experts reenforced the board's action that there was no further problem. The response to the complaintant was verbal and also put in writing.
As far as homeowners having access to information... A newsletter is mailed quarterly or more often if the need arises, minutes are mailed also. They have access to financials by requesting a copy.
Good advice about using an attorney only if a lawsuit is involved.
Once again, the folks on this site provide good feedback.
Thanks!
Joyce |
|
|
|
|
|
| You are not authorized to post a reply. |
|
|
General Legal Notice: The content of forum messages are from the posting member and have not been reviewed nor endorsed by HOATalk.com. Messages posted by HOATalk or other members are for informational purposes only, are not legal or professional advice and do not constitute an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. HOATalk is not a licensed attorney, CPA, tax advisor, financial advisor or any other licensed professional. HOATalk accepts ads from sponsors but does not verify sponsor qualifications nor endorse/guarantee any sponsor's product or service.
HindmanSanchez Legal Notice: (For messages posted by HindmanSanchez) This message has been prepared by HindmanSanchez for informational purposes only and does not constitute legal advice. This information is not intended to create, and receipt of it does not constitute an attorney-client relationship. Members of HOATalk.com should not act on this information without seeking professional counsel. Please do not send us confidential information unless you speak with one of our attorneys and get authorization to send that information to us. If you wish to initiate possible representation, please contact an attorney in our firm. Our attorneys are licensed to practice law in the state of Colorado only.
Legal Notice For Messages Posted by Sponsoring Attorneys: This message has been prepared by the sponsoring attorney for informational purposes only and does not constitute legal advice. This information is not intended to create, and receipt of it does not constitute an attorney-client relationship. Readers of HOATalk.com should not act on this information without seeking professional counsel. Please do not send any sponsoring attorney confidential information unless you speak with the sponsoring attorney or an attorney from the sponsoring attorney’s firm and get authorization to send that information to them. If you wish to initiate possible representation, please contact an attorney in the firm of the sponsoring attorney. Sponsoring attorneys that post messages here are licensed to practice law in a specific state or states as indicated in their message signature or sponsor’s profile page. (NOTE: A ‘sponsoring attorney’ is an attorney that is a HOATalk.com official sponsor and is identified as such in the posted message or on our sponsor page.)
|
|