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Subject: Board Performance Metrics
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Author Messages
DaveD
(Florida)

Posts:15


11/24/2005 6:12 AM  
With many annual HOA meetings around the corner, I've been thinking a lot about a "report card" to judge board performance. It seems to me that three criteria capture the essence.

1. Develop a responsible budget and hit the numbers
- Mostly self explanatory, plus
- Treat money like the owner
- Invest significant reserves

2. Grow Property Values
- Maintenance of common grounds
- Upholding CC&Rs
- Improvements supported by the community
- (Don't take credit for high tide in real estate prices)

3. Build a Sense of Community
- Fair and reasonable enforcement of rules
- Lots of communication
- Know your neighbors (contact information, social events)
- Friendly, involved, and approachable board/management agent

What do you think? Is that mostly it or am I missing some key metrics?
WilliamH
(Florida)

Posts:4


11/29/2005 7:07 PM  
I think a key measure that you have missed is response to problems and/or emergencies. Prompt and effective response can go a long way to convince the residents that the Board or Management is doing a good job. Letting problems fester creates a lot of ill will.
Bill
DaveD
(Florida)

Posts:15


11/30/2005 11:47 AM  
Thanks Bill. Good catch.

As the HOA President for a small community in FL, I presented these performance metrics a few days ago to about 30 residents. The reaction ranged from shock to awe. Some were shocked that I would let the community grade the board's performance, others saw it as a great idea.

In the end, we finished with high marks and it's a "keeper" for next year's presentation. I think folks generally like the metrics because they keep everyone focused on the same objectives and they facillitate a more transparent operation of the board. For those familiar with the recently-departed Mr. Drucker, he called it management by objectives.

Dave
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Forums > Homeowner Association > HOA Discussions > Board Performance Metrics



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