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BernardH (Virginia)
Posts: 28
Posted:
I would like to suggest to add a homeowner chat room in our HOA website.
I would understand that the publishing of comments could be oversee by the board to control polite language. However the chairman and sole person controling the chat is a board member and the board does not approve volunteer.
How can I have the chat room approved and the sharing of language control not on the sole hand of a board member.

JoeW1 (New York)
Posts: 728
Posted:
BernardH - Do you really think a board member or any other volunteer is dedicate their time to monitor and edit language, or content on an HOA website? If language or content need to be monitored, why would you do it at all? The dialogs won't be real-time, nothing meaningful. The Board must approve the chat room, end of story.

Why can't homeowners chat in the way neighbors are supposed to, face to face?

Don't give the classic line that your suggestion for a chat room is no different than HOATalk, because there are fundamental differences. For one, you and I don't reside in the same HOA.
GloriaM (North Carolina)
Posts: 829
Posted:
I agree with Joe. You are asking for trouble, most of these type of HOA chat rooms just become a place to gripe, gossip and complain. False accusations come about without real facts.

RobertR1 (South Carolina)
Posts: 5,164
Posted:
Joe and Gloria,

You are both dead center, IMHO.

It is exactly like putting down a bunch of crumbled paper and light them with a match.

JeanneK3 (Maryland)
Posts: 562
Posted:
Bernard H: Start your own web site. If your board is restricting open communication there probably is a reason. Call them on it.
DonN (Michigan)
Posts: 357
Posted:
Why are so many people — mostly board members — so hung up about giving members a forum? After all, they supply all the money for everything in the owners association? But many board members seem to have the view of members to "Pay up and shut up!"

That disease extends to my owners association. Most of the board members are against providing a discussion forum — even unwilling to try it.

The complaining is not really a problem since most members will just not read such posts.

There are many, many owners associations that have discussion forums. The service providers for HOA software include discussion forum features. Most newspapers offer discussion forums. Civility is covered by requiring agreement to the Terms of Service. They rely on self management of abuse of civility by having a "Report Abuse" link. Moreover, the software can be arranged to not allow certain words. However, posts are not yanked because of content.

Back to my own owners associations, it has two separate blogs/website maintained by individual owners, as JeanneK3 suggests. There is no abuse from these individual websites, but some of the board members object to another voice.

We even have an example in Michigan where the board brought a lawsuit against a member who started a individual website. Read the story at http://blog.mlive.com/flintjournal/newsnow/2007/09/couple_vows_to_fight_to_keep_w.html.

Members should not surrender their right of free speech when they enter an owners association.

RobertR1 (South Carolina)
Posts: 5,164
Posted:
Don,
I understnd where you are coming from but the issue here was a Chat site.
I think chat site breed discontent, I think site like this one breed knowledge.
Our board has seen fit to take a comments page off our web site. My feelings about that action is just because someone complains or vents on a comments site about the HOA, they (the Board) fail to understand that a lot can be resolved when people have different sides of the story. I even go so far as to suggest that complaining is a sign of a healthy association. But what do I know, just MHO
DonN (Michigan)
Posts: 357
Posted:
To RobertR1

I should have been more clear. I viewed a chat room the same as a discussion forum. My comments apply to a discussion forum.

The discussion forum can include the "chat room" opportunities by creating the right categories and forums. With descriptive titles for the categories and forums, the non-business aspects can be naturally separated from the conversational aspects. In any event, I think the forums and/or chats are self regulating. Provide the number of views as HOA Talk does.

It is helpful to keep the business aspects in separate categories and forums to help both members and the board.

RobertR1 (South Carolina)
Posts: 5,164
Posted:
DonN,
I don't have anything agaist "Chat Rooms". It just reminds me of trying to close a tight business deak at a busy Starbucks, as opposed to a nice quiet face to face meeting looking across a desk. I would like to think the kind of conversation that goes on here is indicitive of the common sense of the posters. Some site fail miserably, some flourish with an open forum, and maybe it has some luck connected with the whole thing.
I do think that the conversation here requires a good deal of thoughtful consideration where a chat doesn't. Which means you have to be interested in the subject matter. Chat rooms are full of personal agendas.

Of course much credit goes to the moderateo and supporters of the site. The availability to be able to talk with a more qualifed person is a great draw, as seen from the numbers of entries. I can come on this site, be assured that whoever is posting is trying to help, even if I don't agree with the opinion. It may be that open forums are self regulating, but only if the folks posting are helping regulate, and the subject is interesting to those posting.

DonnaS (Tennessee)
Posts: 5,671
Posted:

Don,
I am sorry to say that I do agree with most of our posters that this forum is designed to assist Board members and managers of HOAs in their day to day questions on how to handle association issues and how other HOAs operate. A chat room is not condusive to problem solving and this site is what we attempt to do--problem solve by sharing information amongst each other. Chat rooms are fine for those who want to vent and discuss their issues so maybe you can set one up some place else.
DonnaS (Tennessee)
Posts: 5,671
Posted:
Don,
Sorry---you were not asking to set it up here. I apologize for the error.
PeterR1 (California)
Posts: 6
Posted:
I agree w/ DonN. Enabling homeowners to communite is a good thing. Disagreements are okay as long we keep it polite. I think the terms of use can dictate what the proper etiquette is.

But my experience w/ BOD is they view the HOA website as a publishing channel. It's a mean for them to distribute info to the homeowners, a one-way communication channel. They don't want open it up to homeowners to contribute and push info up. 2 ways communcations is mostly limited to running polls where homeowners can to some extend provide their input (provided in a very limited and controlled fashion).
RobertR1 (South Carolina)
Posts: 5,164
Posted:
I'm no expert about chat rooms, but it is apparent the name that some consider threatening, for a lot of reason, good and bad. So is life.
More to the point I can't say I consider all Talk (I like to say Talk) sites to be the same. We have elections in HOAs no one pays attention to and five years down the line we are in the caca. We pay no attention to how our Board operates for the most part and now we are saying the owners don't have the sense to tell good from bad. I contend we are more disinterested than coup oriented, and that's bad. You have a HOA web site with a comments section it in and the board spins like a dervish. If it is a HOA web site, don't put anything on it without crediting the author. It take two to argue, if the board wants to post on there an argue, more power to them. "Oh, you just don't know what we have to indure because we are on the Board." Look Boards, I can take whatever any owner dishes out. I have been yelled at, cussed out, slandered, belittled, ignored, and bullied, and come so very close to phyusical abuse, someone talking about me on the web site sure is not going to bother.

I also know we have a great source of talent and professionalism in our owners and no doubt in my mind the resources are there to run a tip top association, with me or without me. Lets drag some of this resource out of the woods, lets say to the Board, "Listen to me." We don't even have open Board meetings for God's sake and they go get bent of of shape because some equal endowed owner wants to rant a while. Give me a break!

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